Terms & Conditions

1About us and these terms

bodyfirst.ie is run by BWG Foods, trading as Bodyfirst Nutrition, a company registered in Ireland (VAT number 9687051G). Our registered office is BWG House, Greenhills Road, Tallaght, Dublin, D24 Y722. Our store is at 51 Cullenswood Road, Ranelagh, Dublin, D06 X7P1.

When we say "we", "us" or "our", we mean Bodyfirst Nutrition. "You" means the person using our website or placing an order.

By using bodyfirst.ie or placing an order, you agree to these terms. We may update them from time to time. The version on this page when you place your order is the one that applies to that order.

2Who can order

• You need to be 18 or over and use a payment card or account you're allowed to use.
• If you create an account, keep your password to yourself. You're responsible for orders placed with your account, so tell us straight away if you think someone else has used it.
• Please don't use our website for anything unlawful, or in a way that could damage it or affect other customers.

3Placing an order

• The minimum online order is €15 of products. Delivery is added on top.
• After you order, we'll email you to say we've received it. That email isn't our acceptance yet.
• Our contract with you starts when we email to say your order has been dispatched, or that your Click & Collect order is ready.
• Occasionally we may not be able to accept an order. For example, if an item has sold out, there's a pricing mistake, or we can't verify a payment. If that happens, we'll let you know and refund anything you've paid in full.

4Prices and payment

• All prices are in euro and include VAT. The delivery charge, if any, is shown in your basket before you pay.
• Drinks in the Re-turn deposit return scheme carry a deposit, which is shown separately at checkout. You get it back by returning the empty can or bottle to a Re-turn point.
• You can pay by debit or credit card, Apple Pay or Google Pay, or with a Bodyfirst gift card.
• Card payments are processed securely by Square. We never see or store your full card details.
• Prices and offers can change, but the price you pay is the one shown when you place your order.

5Mistakes on our site

We work hard to get prices and details right, but mistakes can happen. If we find an obvious error in the price or description of something you've ordered, we'll contact you before sending it. You can then choose to go ahead at the correct price or cancel. If you cancel, or we can't reach you, we'll cancel the order and refund you in full.

6Product information

• Product photos are for illustration. Packaging can change, so what arrives may look a little different.
• Nutrition information is usually for one flavour. Other flavours can differ slightly in calories, servings or weight.
• Manufacturers sometimes change their recipes without telling us. Always read the label on the product before you use it, especially if you have an allergy.
• Product descriptions are based on information from the manufacturer or its official distributor. Any claims about a product are the manufacturer's.

7Delivery

• We deliver to addresses in Ireland and Northern Ireland only. We don't currently deliver to Great Britain, the rest of Europe or further afield.
• Delivery is with DPD and costs €5. It's FREE on orders over €100.
• Orders placed before 1pm, Monday to Friday, are usually dispatched the same day. Later orders, and orders placed at weekends or on bank holidays, go out the next working day.
• DPD usually delivers within 1–2 working days of dispatch. Delivery times are estimates, and busy periods such as Black Friday and Christmas, or severe weather, can cause delays.
• Please give us a full address with your Eircode and a mobile number, so DPD can reach you.
• If something you ordered is out of stock, we'll contact you to offer a different flavour or a refund for that item.
• If your order hasn't arrived within 5 working days of dispatch, please contact us and we'll chase it with DPD.
• The goods are your responsibility once they're delivered to you, or to a safe place or neighbour you've chosen with DPD.

See our Delivery & Collection page for more details.

8Click & Collect

• Click & Collect from our Ranelagh store is FREE.
• Please wait for our email saying your order is ready before you call in. Bring your order number or the confirmation email.
• We'll keep your order for 14 days. If it hasn't been collected by then, we'll get in touch, and we may cancel the order and refund you.

9Changing your mind

Under Irish consumer law, you can cancel an online order within 14 days of the day you receive it, without giving a reason.

How to cancel

• Email info@bodyfirst.ie or call (01) 491 3735 within the 14 days to tell us you want to cancel.
• Send the items back, or drop them into our Ranelagh store, within 14 days of telling us.
• Unless the item is faulty or we sent the wrong thing, you pay the cost of sending it back.

Your refund

• We'll refund you within 14 days of getting the items back, or of you showing us proof that you've sent them, to the payment method you used.
• If you return your whole order, we'll also refund the standard delivery charge you paid.
• Please treat the items as you would in a shop. If an item has been handled more than you'd need to check it, we may reduce the refund to reflect that.

10Faulty, damaged or wrong items

• Please check your parcel when it arrives. If something is damaged, faulty or not what you ordered, email info@bodyfirst.ie as soon as you can, with your order number and a photo if possible.
• Keep the item and its packaging until we've sorted it out.
• We'll arrange the return at no cost to you, then repair, replace or refund the item as your consumer rights allow.

Your legal rights under the Consumer Rights Act 2022 for faulty goods, or goods that aren't as described, are not affected by anything in these terms.

11Offers, discount codes and Try your luck

• Offers run while stock lasts, or until the end date we give.
• You can use one discount code per order, unless we say otherwise. Codes can't be swapped for cash.
• Try your luck: you get one game per order at checkout. Your prize is added free to that order, and has no cash value. Prizes can't be swapped, sold or moved to another order.
• If your order is cancelled, any prize won with it is cancelled too. We may change or end Try your luck at any time.

12Gift cards

• Bodyfirst e-gift cards are valid for 5 years from the day you buy them.
• You can spend them on bodyfirst.ie only. Any balance you don't use stays on the e-gift card code until it expires.
• Gift cards can't be exchanged for cash.
• Keep your gift card code safe. Anyone who has the code can spend it.

13Using supplements safely

• Food supplements shouldn't replace a varied, balanced diet and a healthy lifestyle.
• Don't take more than the recommended daily amount on the label.
• Talk to your doctor before using supplements if you're pregnant or breastfeeding, taking medication, under 18, or have a medical condition.
• Products containing caffeine aren't suitable for children or for pregnant or breastfeeding women.
• Keep all supplements out of reach of young children.
• Our team are happy to talk you through products, but we can't give medical advice. Everyone is different, so we can't promise a particular result.

14Reviews and messages you send us

We love hearing what you think. If you leave a review or send us content, please keep it honest and respectful. Don't include anything unlawful, offensive or misleading, anyone else's personal details, or anything you don't have the right to share.

We may publish, edit or remove reviews and other content at our discretion. By sending them to us, you let us use them on our website and social media.

15Our website

• The text, images, logo and design of bodyfirst.ie belong to us or the brands we work with. You're welcome to view and print pages for personal use. Please ask us before using them for anything else.
• We aim to keep the website running smoothly, but we can't promise it will always be available or error-free.
• Links to other websites are there for your convenience. We're not responsible for their content.

16Our responsibility to you

• If we break these terms, we're responsible for loss or damage you suffer that was a foreseeable result of that.
• We're not responsible for loss that wasn't foreseeable. We sell for household and personal use, so we're also not responsible for business losses.
• Nothing in these terms limits our liability where the law doesn't allow it to be limited. That includes death or personal injury caused by our negligence, fraud, and your statutory rights as a consumer.

17Privacy and emails

We only use your personal details to run our shop and look after your orders. Our Privacy Policy explains what we collect, how we use it, how we use cookies, and your rights.

We'll only send you marketing emails if you've chosen to receive them. You can unsubscribe at any time using the link in any email.

18Complaints and the law

If something's not right, please tell us first. Email info@bodyfirst.ie or call (01) 491 3735, and we'll do our best to sort it out quickly.

These terms are governed by Irish law, and the Irish courts can hear any dispute. If you live in Northern Ireland, you can also bring a claim in the Northern Ireland courts.

For independent advice on your consumer rights, visit the Competition and Consumer Protection Commission at ccpc.ie.

19Contact us

• Phone(01) 491 3735During store opening hours
• Emailinfo@bodyfirst.ieWe reply within a few hours
• Store51 Cullenswood Road, Ranelagh, Dublin, D06 X7P1Opening hours